Our Story

Founded in 1985, UK Payments has over 30 years’ experience of successfully supporting a key element of the financial services sector – the payments industry.

In the past three decades we have helped support game changing projects to deliver world leading innovation, real-time payments in the UK (Faster Payments), quick and secure card payments (Chip and PIN), a new mobile payments service (Paym), and a more competitive industry (the Current Account Switch Service).

Based in central London, we provide our partners with fully serviced offices, meeting rooms and operational facilities. We deliver both the critical core support services that they expect as well as many of the business critical services that they need. We are proud to deliver services to some of the world’s leading global and regional infrastructure providers.

We have a team of over 70 dedicated experts who are passionate about sharing their knowledge and expertise to provide the very best service to our clients. This gives us the scale and reach to support multiple businesses at the same time.

Our clients trust us and treat us as part of their teams. We have an agile business model that can be adapted to deliver bespoke services. Our clients benefit from and capitalise on the efficiencies and economies of scale and skill that are available as a result of supporting multiple clients concurrently. Our clients are able to exploit close proximity to our teams, and each other, which we believe fosters, facilitates and accelerates collaboration within the industry.

We are stakeholder-focused, ethical and accountable. Our approach is simple and transparent: our business is your business.

Our Story

How We Work

Our clients are market leaders and globally recognised brands. We never lose sight of the importance of the work they do, nor their significance in the critical national infrastructure.

Our highly experienced teams manage concurrent clients and projects assisting with small one-off tasks and large-scale, multi-million pound projects.

Whether the requirement is for a fully managed range of services or a bespoke selection, we have the flexibility to adapt to changing needs. We are able to build long lasting customer relationships, trust and confidence.

We pride ourselves on maintaining a consistent quality of service which requires discipline, efficiency, evaluation and an ability to adapt to challenging workloads – something we do on a daily basis.

Our Vision

How we add value

We are a large and experienced team of in-house payments experts. Our in depth, specialist knowledge of the wider industry ensures we can react more quickly and more efficiently to our client’s requirements.

Our business is to support others. We are currently working with 14 payment companies, some of which we have supported for 30 years; and some of which we helped to create and establish.

Whether requirements are cross-industry, sector-specific, bespoke, or one-off, we are equipped to deftly scale to manage projects of any size. We have a proven track record of delivering successful projects, building strong relationships and adding value. We have supported our clients through product launches, crisis management, branding, security protocols, creating companies, national communications campaigns, regulation, compliance, and years of technological infrastructure updates to name a few.

Our London offices are home to most of our clients. This closeness brings its own benefits, affording economies of scale for many of our core services ensuring our costs are generally lower than external providers. It also means we can react more quickly to requests from clients and engenders a closer relationship between us and between our clients themselves.

Given the importance of our clients work, and our role in supporting them, we are fully ISAE compliant and accredited.

What makes us different?

We are a not for profit organisation that puts our clients first.

For three decades we’ve continued to support a broad range of payments industry companies, supporting them through some of the recent important changes in the financial landscape.

Our client relationships are open and honest. Our expert team listens, challenges and collaborates. The close proximity of our clients enables smooth daily working practices and encourages teamwork, partnership and alliance, both with us and with one another.

Our agile service is tailored to individual client needs. We become a member of your team, immediately applying our invaluable industry knowledge and expertise and responding to their business issues.

We are a not for profit organisation that puts our clients first. We strive for excellence in all that we do and have been consistently recognised as one of the best UK companies to work for over the past five years.

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